FAQs

 

What types of products does TexVille offer?

TexVille specializes in a curated selection of innovative and stylish products designed to enhance everyday life. Our offerings include practical solutions such as the UV Resistant Mini Umbrella, which combines sun protection with portability.

How can I contact TexVille for support?

For any inquiries regarding your order, shipping, or product details, you can reach us via email at torocsikzsombo@gmail.com or by phone at +44 07877 321915. Our customer service hours are Monday to Friday, 10 AM to 6 PM (UK time).

What is the return policy for products purchased from TexVille?

TexVille has a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase to initiate a return.

How long does it take to process an order?

Orders are typically dispatched within 1–2 business days. For orders placed before 2 PM (UK time), same-day dispatch is available. Please note that bundles and high-value items may require additional time for verification.

What shipping options are available?

Currently, TexVille ships exclusively within the United Kingdom. All parcels are sent via tracked services, and tracking details will be emailed once your order is dispatched.

What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately with your order number. We will evaluate the issue and work towards a resolution, which may include a replacement or refund.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.